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Best Chatbot Software 2026
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- Q.What is the difference between a rule-based chatbot and an AI chatbot?
- Rule-based chatbots follow predefined decision trees — reliable for structured flows like order status lookup or appointment booking. AI chatbots use NLP/LLM to understand natural language questions and generate responses, handling a broader range of queries without explicit programming. AI chatbots require training data and ongoing optimization but handle edge cases much better than rule-based systems.